Complaints Process

As a patient, you have the right to expect a high standard of Plastic Surgery care. Unfortunately, from time to time, concerns or complaints may arise. In the first instance, it is always best to discuss the problem with your Specialist Plastic Surgeon. Together, you may be able to find a solution to your concern or problem. However, if this is not possible and you would like to make a formal complaint, there are various commissions throughout Australia that can offer you further assistance.

  • Australian Health Practitioner Regulation Agency

    Members of the public can make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health and performance of a practitioner or student. Activities considered as breaches of professional conduct are categorised as professional misconduct, unprofessional conduct, and notifiable conduct. Practitioners are health impaired if they have a physical or mental impairment, disability, condition or disorder that detrimentally affects, or is likely to detrimentally affect their capacity to practise their profession. The professional performance of a registered practitioner is defined to be unsatisfactory if it is below the standard reasonably expected of a practitioner of an equivalent level of training or experience.

    Visit the AHPRA website for more information.

  • Health Care Commissions and Medical Boards

    Each Australian state and territory has its own commission that deals with complaints about medical practitioners.

    State/Territory Commission Website
    NSW Health Care Complaints Commission

    Email: hccc@hccc.nsw.gov.au

    Website: http://www.hccc.nsw.gov.au/

    Telephone: (02) 9219 7444

    Toll Free in NSW: 1800 043 159

    NSW Medical Council of New South Wales

    Email: mcnsw@mcnsw.org.au

    Website: http://www.mcnsw.org.au/

    Telephone: (02) 9879 2200

    VIC Health Services Commissioner

    Email: hsc@dhs.vic.gov.au

    Website: http://www.health.vic.gov.au/hsc/

    Telephone: (03) 8601 5200

    Toll Free: 1800 136 066

    VIC Medical Practitioners Board of Victoria

    Email: info@medicalboardvic.org.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    ACT ACT Community Health and Health Services Complaints Commissioner

    Email: human.rights@act.gov.au

    Website: www.hrc.act.gov.au

    Telephone: (02) 6205 2222

    ACT Medical Board of the Australian Capital Territory

    Email: medicalboard@medicalboard.act.gov.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    QLD

    Office of the Health Ombudsman

    New complaints process from 1 July 2014

    Email: complaints@oho.qld.gov.au

    Web: http://www.oho.qld.gov.au/

    Telephone: 133 OHO (133 646)

    Governed by the Health Ombudsman (Queensland) Act 2013

    QLD Medical Board of Queensland

    Email: registrations@medicalboard.qld.gov.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    SA Health and Community Services Complaints Commissioner

    Website: http://www.hcscc.sa.gov.au/

    Telephone: (08) 8226 8666

    Free call: 1800 232 007 (SA only)

    SA Medical Board of South Australia

    Email: admin@medicalboardsa.asn.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    TAS Health Complaints Commissioner

    Email: health.complaints@justice.tas.gov.au

    Website: http://www.healthcomplaints.tas.gov.au/

    Telephone: 1300 766 725

    Free call: 1800 001 170 (Tasmania only)

    TAS Medical Council of Tasmania

    Email: mct@medicalcounciltas.com.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    WA Health and Disability Services Complaints Office

    Email: mail@hadsco.wa.gov.au

    Website: https://www.hadsco.wa.gov.au/

    Telephone: (08) 6551 7600

    Free Call: 1800 813 583

    WA Medical Board of Western Australia

    Email: info@wa.medicalboard.com.au

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

    NT Health and Community Services Complaints Commission

    Email: hcscc@nt.gov.au

    Website: http://www.hcscc.nt.gov.au/

    Telephone: (08) 8999 1969 

    Free call: 1800 004 474

    NT Medical Board of Northern Territory

    Website: http://www.ahpra.gov.au/

    Telephone: 1300 419 495

     

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